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Family company of mineralogists and gemologists specializing in gems, minerals and jewelry from all around the world.

Shipping & Returns

Shipping Destination Delivery Time Insurance <250 gr 251 - 500 gr > 500gr > 1000gr > $200
Ontario, Quebec 1-6 business days Up to $100 $8.00 Flat Fee $10.00 Flat Fee $15.00 Flat Fee Ask for details FREE
All other provinces 2-7 business days Up to $100 $10.00 Flat Fee $12.00 Flat Fee $15.00 Flat Fee Ask for details FREE
Yukon, NWT and Nunavut 3-8 business days Up to $100 $12.00 Flat Fee $15.00 Flat Fee $20.00 Flat Fee Ask for details FREE
USA 2-7 business days Inquire $8.00 Flat Fee $10.00 Flat Fee $15.00 Flat Fee Ask for details FREE
Outside North America 4-14 business days Inquire $12.00 Flat Fee $18.00 Flat Fee $35.00 Flat Fee Ask For Details FREE

Other Shipping Policies

Express shipping and tracking information Enquire about express shipping; it all depends on location and timing of delivery. Tracking is included in packages only shipped within Canada. Please inquire about tracking options for international orders.
Customs Duties Customer is responsible for all customs duties. Please consult your Customs Office for duties, regulations and restrictions.
How to calculate Please check combined weight of all items won (weight is given for each item in item description) to see which category they fit in shipping charges chart above. It doesn't matter on the number of items, but on the weight of the packages.
Free shipping All packages over $200 are shipped on our expense with regular air parcel service with Canada Post, whether it is one item or ten that total over $200.
Pick up We can arrange a pick-up for your item, this way you will not have to pay for shipping. Please let us know in advance if you would like to do this, and we will bring your item to our store in Centerpoint Mall, address of which can be found in the Contact Us section. Taxes: Residents of Ontario, please add 13% (HST) of the total order. Residents of all the other provinces and territories, please add 5% (GST) to the total order.
Handling We pack all the items we ship with utmost care, and we include labels with the descriptions of the items purchased. We ship the packages within 2 days of receiving the payment. The handling portion of the shipping/handling charges includes the packing costs and the time and costs incurred to deliver the package to the postal office. If the item gets damage during the transport, please contact us, and we will resolve the conflict.
Return Policy If for some reason you are not satisfied with your purchase, we will provide exchange, store credit or full refund for the full amount of the product less shipping/handling charges upon safely receiving it in its original shape and condition. Please notify us in advance if you chose to return something, and please let us know your reason for the return. Please include the original receipt or invoice of the item. We recommend tracing and insuring the package when sending it back, and we are not responsible for any packages that are not shipped by us.
Insurance Insurance is included for all packages shipped in Canada. For international orders please inquire regarding insuring your package for what options are available.